Child FIRST (Family Information Referral and Support Team) aims to provide support to families by improving their ability and resources to cope with difficult times.

What Can I Expect

The primary purpose of Child FIRST is to ensure that children, young people and their families are linked effectively into all relevant services.

    When you call Child FIRST, you can expect to receive:
  • A single telephone number for family services
  • Appropriate information and advice over the phone
  • A referral to services that meet your needs
  • Assistance in identifying the needs of you and your children; and the support in identifying goals that will meet those needs
  • A worker that can attend your home to assist you towards achieving your goals
  • A worker that can come to your home to assist with strengthening and improving your parenting skills
  • Information about groups that are available for you to attend (for example, young mums, single parents, grandparents and carers, etc).

Referrals under the new Children, Youth and Families Act 2005

In 2005, the Victorian Government introduced the Children, Youth and Families Act to better meet the needs of vulnerable children and their families.

The new Act directs family services to work with families in line with the new legislation along with Child Protection.

All referrals that are now made to family services are directed through Child FIRST. Professionals may refer on behalf of the child or family to help assist them in accessing family services.

  • A referral should be made to Child FIRST if there are significant concerns for the wellbeing of a child.
  • A report should be made to Child Protection if there is a reasonable belief that a child is in need of protection, particularly from physical injury or sexual abuse.


Child FIRST is delivered in partnership with other family services organisations and relevant levels of government.  Connections’ has agreements with a number of partner organisations to provide specialist services.


Contact >>

South East Family Services (SEFS) Child FIRST (For families within the cities of Casey and Greater Dandenong and the Shire of Cardinia)
Connections Narre Warren office
55 Webb Street Narre Warren Victoria 3805
T 03 9705 3939
F 03 9704 8042

Inner East Child FIRST (For families within the cities of Booroondara, Monash, Whitehorse and Manningham)
Connections Blackburn office
48 Blackburn Road Blackburn Victoria 3130
T 1300 762 125

Interpreters are available upon request